I am constantly amazed by the power of energy gathered together... don't know why, after all, I have lived through earthquakes, floods and childbirth. Still, I am grateful for the showing of support that my fellow knitters have given me in facing my sweater-bleeding challenge with Cascade Yarns. Thanks for being there for me and sharing my pain! It definitely prompted the most comments I have gotten in a long while, and helped me feel supported by those who understood why a knitting tragedy could be 'such a big thing'. and better than the Cascade rep seemed to understand. I especially want to reprint Tece's comment, in case others don't read the comments and run into a similar problem in the future:
Now, I am faced with a new dilemma. Perhaps it was the power of all of you thinking about me and lending support. Maybe I was so persuasively eloquent when I wrote that post, which I also forwarded to the same customer service representative at Cascade. MAYBE she came and read your comments; what ever it was that happened in the cosmos, here is the answer I got back yesterday:
I have been thinking about how to respond to your email as I am very sorry
about my response to you in this matter - it was rushed and insensitive.
Looking at the dates, it was while I was getting ready for TNNA and the day
before I left. Unfortunately, as a result I did not put the appropriate
time into the response or follow up with you to replace the yarn. Normally,
I would've made sure you had received my email, found out what had happened
with your sweater, and what could be done to help rectify the situation. I
am extremely sorry for my lack of empathy and follow-through in this
It is horrible to put hours upon hours of work into a project and have it
ruined by something that you could not have expected. Please let me know
what can be done to make up for this.